Cookie Policy

1. Introduction

1.1 This Cookie Policy explains how Cara Technology Limited (“we”, “us”, “our”) uses cookies and similar technologies on the Nexus by Cara Technology website at http://www.nexusbycara.com (the “Website”) and the associated online learning platform (the “Platform”).

1.2 This Cookie Policy should be read alongside our Privacy Policy, which explains in more detail how we collect and use personal data, and our Terms and Conditions.

1.3 By using the Website or Platform, and by accepting cookies via our cookie banner, you consent to the use of cookies as described in this Policy. You can change your cookie preferences at any time as set out in section 6.

2. What are Cookies?

2.1 Cookies are small text files that are placed on your device (computer, tablet, mobile phone) by a website when you visit it. Cookies are widely used to make websites work, to improve performance, to remember preferences, and to provide information about how you use a website.

2.2 Cookies may be:

• First-party or third-party: first-party cookies are set by the website you are visiting; third-party cookies are set by other domains (for example, a payment provider or analytics service).
• Session or persistent: session cookies are deleted when you close your browser; persistent cookies remain on your device for a defined period.

2.3 In addition to cookies, we may use other similar technologies including web beacons (small image files), pixel tags, and local storage. References to “cookies” in this Policy include these similar technologies.

3. Categories of Cookies We Use

3.1 We categorise the cookies used on our Website and Platform as follows. You can grant or refuse consent for each category (except strictly necessary cookies, which are required for the site to function) via our cookie banner.

Strictly Necessary Cookies

3.2 These cookies are essential for the Website and Platform to function. They enable core features such as account login, secure session management, e-commerce checkout, and access to course content. Without these cookies, the service cannot operate. These cookies do not require your consent under UK PECR.

Examples of providers: WordPress (session management and login), WooCommerce (shopping cart and checkout), LearnDash (course access and progress tracking), BuddyBoss (user account and profile features), Cloudflare (security and bot protection).

Functional Cookies

3.3 These cookies allow the Website and Platform to remember choices you make (such as language, currency, or display preferences) and provide enhanced, more personalised features. They are not essential, but they significantly improve your experience.

Examples of providers: WordPress (preference storage), WooCommerce (currency selection where multiple currencies are offered).

Analytics Cookies

3.4 These cookies help us understand how visitors interact with the Website and Platform, by collecting and reporting information anonymously or pseudonymously. We use this information to improve our service, identify problems, and inform development decisions. Analytics cookies are only set after you have given your consent.

Examples of providers: Google Analytics 4 (Google Ireland Limited) — configured with IP anonymisation and without advertising features enabled.

Marketing Cookies

3.5 These cookies are used to deliver content that is relevant to your interests, to measure the effectiveness of our marketing activities, and to provide a more personalised experience. They are typically set by third-party services we work with. Marketing cookies are only set after you have given your consent.

Examples of providers: HubSpot (marketing automation, lead tracking, contact forms), Omnisend (email marketing flows).

Payment Provider Cookies

3.6 When you proceed to checkout, the payment forms shown on our Website are provided directly by our payment processors (Stripe and PayPal). These providers may set their own cookies on your device to enable secure payment processing, fraud prevention, and the operation of their services. These cookies are necessary for payments to function. The use of these cookies is governed by the providers’ own privacy policies:

• Stripe: stripe.com/gb/privacy
• PayPal: paypal.com/uk/legalhub/privacy-full

4. What Happens If I Don’t Accept Cookies?

4.1 Strictly necessary cookies will always be set, as the Website and Platform cannot function without them. This is permitted under UK PECR without consent.

4.2 If you decline functional, analytics or marketing cookies:

• The Website and Platform will continue to work, but some features that depend on remembered preferences may be less personalised
• We will not collect analytics information about how you use the site, which means we will have less information to help us improve the service
• You may still see general marketing content from us, but it will not be tailored to your interests, and we will not be able to measure the effectiveness of our marketing in the same way

4.3 Declining cookies does not affect your ability to register an account, purchase Products, or access course content. The essential operation of your account is provided through strictly necessary cookies, which do not require your consent.

5. How Long Do Cookies Last?

5.1 The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie:

• Session cookies: deleted automatically when you close your browser. Most strictly necessary cookies (such as those used for login sessions and shopping carts) are session cookies.
• Persistent cookies: remain on your device for a set period (which may range from a few minutes to several years) or until you delete them. Most functional, analytics and marketing cookies are persistent.

5.2 Google Analytics 4 cookies are retained for the period configured in our Google Analytics settings (currently 14 months) unless you delete them earlier.

5.3 Detailed cookie information. The full list of cookies set on the Website and Platform — including specific cookie names, purposes, and lifespans — is available via our cookie banner. You can access this list at any time by clicking the cookie settings link in the footer of the Website.

6. How to Manage Your Cookie Preferences

Via our cookie banner

6.1 On your first visit to the Website, our cookie banner will ask you to indicate your preferences. You can choose to:

• Accept all cookies
• Reject all non-essential cookies
• Customise your preferences by category (functional, analytics, marketing)

6.2 You can change your cookie preferences at any time by clicking the cookie settings link in the footer of the Website.

Via your browser

6.3 Most web browsers allow you to view, manage, delete and block cookies. The exact method varies between browsers; please consult your browser’s help documentation for instructions. Common browser settings can typically be found at:

• Chrome: support.google.com/chrome/answer/95647
• Firefox: support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
• Safari: support.apple.com/en-gb/guide/safari/sfri11471/mac
• Edge: support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge

6.4 Please note that if you block cookies via your browser, some parts of the Website or Platform may not function correctly. In particular, blocking strictly necessary cookies will prevent you from logging in to your account, completing purchases, or accessing course content.

Opting out of specific third-party services

6.5 You can also opt out of specific third-party tracking services by visiting their websites:

• Google Analytics: install the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout
• HubSpot: manage HubSpot preferences via your account settings or by following the instructions in any HubSpot-sent email

7. Changes to the Cookies We Use

7.1 We may change the cookies and similar technologies we use from time to time, for example if we add a new feature, change a service provider, or in response to regulatory developments. We will update this Cookie Policy and our cookie banner to reflect any such changes. The list of cookies in our cookie banner will always reflect the cookies currently in use.

8. Changes to This Policy

8.1 We may update this Cookie Policy from time to time to reflect changes in our practices, services, or applicable law. The latest version will always be published on our Website with a clearly visible “last updated” date.

8.2 Where changes are material, we will notify users via the Website or by email where appropriate. Continued use of the Website following any change constitutes acceptance of the updated Policy.

9. Contact Us

9.1 If you have any questions about this Cookie Policy or how we use cookies, please contact us:

• Email: hello@nexusbycara.com
• Post: Cara Technology, Bluebird House, Mole Business Park, Station Road, Leatherhead, Surrey, KT22 7BA, UK
• Telephone: +44 (0)1372 439 990, Monday–Friday (excluding English bank holidays), 08:00–18:00 UK time

Version History

v1.0 — Initial Cookie Policy. Effective 26 May 2026.